Shipping policy
Order processing time
All orders are processed and shipped from our partner warehouses within 1–3 business days. Some products ship from our U.S. warehouse and some from our overseas warehouse; each product page shows which applies. Orders are not shipped on weekends or U.S. holidays. During busy periods, processing can take a little longer; if your order will be significantly delayed, we'll contact you by email.
Shipping rates and delivery estimates
| Ships from | Estimated delivery | Cost |
|---|---|---|
| U.S. partner warehouse (FedEx, UPS or USPS) | 3–7 business days after shipping | Free |
| Overseas partner warehouse (tracked international shipping, delivered by a U.S. carrier) | 7–12 business days after ordering | Free |
Delivery times are estimates and are not guaranteed. Weather and peak seasons can add a few days.
Where we ship
We ship to the 48 contiguous U.S. states and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or outside the United States.
Shipment confirmation and order tracking
You'll receive a shipment confirmation email with your tracking number as soon as your order ships. Tracking can take 24–48 hours to become active. See our Track Order page for more.
Incorrect address
Please check your shipping address carefully at checkout. If you notice a mistake, contact us right away. We can usually correct the address before the order ships, but not after.
Lost, stolen or damaged packages
If your tracking hasn't updated for 7 days, or your order arrives damaged, contact us within 30 days of delivery with your order number (and photos for damage). We'll work with the carrier and arrange a replacement or a refund. See our Refund policy.
Questions
Contact us through our Contact page. We reply within 1 business day.