FAQs

Open the product you want, choose an option if there is one, and click Buy Now or Add to cart. At checkout, enter your shipping address and payment details. You'll receive an order confirmation email right away.

Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay. See our Payment Method page for details.

Shipping is free to the 48 contiguous U.S. states and Washington, D.C. Orders leave our partner warehouse within 1–3 business days. Items from our U.S. warehouse usually arrive 3–7 business days after shipping; items from our overseas warehouse usually arrive 7–12 business days after ordering. Each product page shows which applies. See our Shipping policy.

Not at the moment. We only ship to the contiguous United States. We can't ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses or P.O. boxes.

We email you a tracking number as soon as your order ships. You can also follow your order from the link in your confirmation email. See Track Order.

Contact us as soon as possible. If the order hasn't shipped yet, we can update the address or cancel it with a full refund. Once it has shipped, please use our return process.

You have 30 days from delivery. Damaged, defective or wrong items get a free replacement or a full refund. Unused items in their original packaging can be returned if you change your mind (you pay return shipping). See our Refund policy.

Take photos of the item and the box and contact us within 30 days of delivery with your order number. We'll arrange a replacement or a refund.

Checkout is encrypted and processed by Shopify, which is PCI DSS compliant. We never see or store your full card number. Read our Privacy policy to learn how we use your information.

Use the form on our Contact page. We reply within 1 business day.